Towards a smart digital workforce
Automation technologies of any kind have been disrupting industries for decades to date. The technological improvements during the 19th century have had great impact on human life, yet most of the innovation was limited to substitute human strength and dexterity. New disruptive technologies such as Artiﬁcial Intelligence and Robotic Process Automation enable a by far larger scope of automation eﬀorts. Robotic Process Automation enables organizations to deploy software robots that are able to execute manual tasks across any existing application. Suitable processes to be automated by software robots are often repetitive, highly standardized and rule-based. Yet, Robotic Process Automation has the potential to automate a wider range of processes if it utilizes cognitive capabilities through Artiﬁcial Intelligence. Empowering Software Robots with Artiﬁcial Intelligence is often referred to as Smart Process Automation (SPA). Artiﬁcial intelligence will provide digital workforces sensing and thinking capabilities. Sensing entails the capability of interpreting unstructured data while thinking refers to making intelligent decisions during an automated process. Ciphix has an R&D team specialized in Robotic Process Automation and Artificial Intelligence. We design and integrate machine learning models into Software Robots.